The Terrace Hotel POLICY STATEMENT
**Latest Government Guidelines mean from 16th October 2020 until at least 13th November 2020 we can only accept guests who are essential workers**
The Terrace Hotel is committed to actively reducing the spread of COVID-19 within its premises and in providing heightened health and safety measures to provide assurances for all staff and guests.
The Terrace Hotel will continue to act upon government and industry guidance and work diligently to sustain a healthy and safe environment for all.
We actively train our staff on the measures that we have put in place to protect against Coronavirus so that we can continue to offer a friendly and efficient service. We are mindful that we cannot control our external environment, nor ensure that measures are being adhered to outside of our hotels. So, we politely ask our guests to familiarise themselves with and follow our COVID-19 health and safety measures so that, together, we can continue to offer a healthy and safe home from home experience whilst staying with us.
FRONT OF HOUSE
Social distancing floor signage is in place. Information and guidance in digital and/or paper form, where necessary, are in place to increase staff and guest awareness of the measures in place to support the hotel’s response to COVID-19. Sneeze screens are erected at our Reception desk and updated check in procedures will help to mitigate contact.
Increased sanitising of all public areas is taking place with attention to hard surfaces, push plates, door handles, lifts and staircase balustrades. To maintain social distancing and unless guests are travelling with each other, the capacity of the hotel’s lifts is one person or one family, per lift, at any one time.
Cashless, contactless payment where possible is our preferred payment method to reduce contact.
Floor standing or wall mounted motion sensor sanitising stations are situated throughout Public Areas, lift lobbies and Meeting and Events areas, where applicable. We recommend that before entering and/or leaving the elevators, you sanitise your hands before pressing buttons within the lifts and to maintain this practice regularly.
Face Mask are required on entering the hotel and moving throughout the building exceptions are when in your guest bedroom or eating and drinking.
Particular attention has been taken to clean rooms between guest stays including “high touch areas” such as hard surfaces, TV remote controls, light switches , telephones, hairdryers, wardrobe goods, door handles and tea/coffee facilities.
For staying guests, a daily Housekeeping Service will be on a request basis only to minimise contact. Any extra bedding and linen including pillows, blankets and bathrobes will be removed to support improved cleaning of guest rooms. These items are available on request. Guests should make requests through the main hotel switchboard by dialling “0”. In-room pens, pads and marketing material/directory will be removed.
In addition to the servicing of rooms, rooms will be left vacant for a minimum of 72hrs between guest stays. Should you require a change of bedding during your stay, please contact the hotel’s reception.